Marketing
Thursday April 29, 2021 By David Quintanilla
What Is the Line App? Everything Brands Need to Know in 2021


The Line app is huge in Japan. Within the 10 years since its launch, Line has turn out to be the main social platform within the nation, with roughly 68% of the inhabitants on the app. Aside from YouTube, no different social community has been in a position to rival Line’s maintain on the Japanese market.

Line began as a cell messaging app, however has since advanced right into a “tremendous app” of kinds, with a mission to turn out to be the “life infrastructure” for its customers.

The app’s portfolio consists of the whole lot from information and social feeds to banking and healthcare companies.

Till not too long ago, it’s been slightly too advanced for companies overseas to market on the app. However with its possession eyeing world development, that’s altering. Official Accounts have been streamlined and extra data is now accessible in English.

Need to attain the most important viewers in Japan? Be taught extra in regards to the Line app and discover out if it’s match for what you are promoting.

What is the Line app?

Line is a Japanese social media app. It launched June 2011 in response to the Tōhoku earthquake and tsunami that ravaged Japan three months earlier. The app was created to provide people with a reliable line of communication throughout disasters, but it surely quickly grew to become an on a regular basis messaging instrument.

Line is now thought-about a “tremendous app.” Very like China’s WeChat and South Korea’s KakaoTalk, the platform grew from a chat app right into a hub for leisure, social and day-to-day actions. Think about YouTube, Spotify, WhatsApp, Instagram, Reddit, Clubhouse and Uber mixed… after which some.

As media research professor Marc Steinberg put it in a recent article: Line is “a Swiss-army-style app that just about does the whole lot.”

How does the Line app work?

Like different social platforms, on Line, customers can create profiles, join with associates in non-public or public channels and toggle between a customized timeline and the not too long ago added explore tab.

Along with publishing posts and movies, folks may create tales, very similar to on Instagram and different websites.

line app profile page

Supply: Line

What’s the Line app used for?

What units Line aside from different social networks is the vary of options and instruments it gives.

Past cell messaging, voice calls and video calls, Line integrates instruments for banking, procuring and extra. The app additionally centralizes entry to healthcare companies, journey brokers, eating places and outlets, and job boards.

Line additionally doubles as a information aggregator and media streaming service, offering customers with entry to day by day articles, greater than 70 million songs, manga, stay movies, video games and far more.

So, to sum issues up — right here’s a non-exhaustive record of what Line can be utilized for:

  • Texting
  • Voice and video calls
  • Sharing and creating stickers
  • OpenChat boards and threads
  • Making funds or sending cash with Line Pay
  • Ordering meals supply with Line Man
  • Receiving predictions from Line fortune tellers
  • Discovering and studying Manga
  • Consulting with healthcare professionals
  • Sending presents to associates with Line Present
  • Investing in shares or cryptocurrency
  • Streaming music, stay live shows, sports activities and extra
  • Watching and speaking with streamers on Line Dwell

line app trending streamers and popular streams

Supply: Line

Find the full list of Line app services here.

Who owns the Line app?

Line is a consolidated subsidiary of South Korean Web big Naver and SoftBank Corp. Every firm holds a 50% stake in Line.

In March 2021, Line merged with SoftBank’s affiliate Yahoo! Japan, which was renamed Z Holdings. For its half, Line was renamed A Holdings Company, though it’s nonetheless branded and acknowledged as Line.

The consolidation of Line and Z Holdings forges a big alliance between their mother or father corporations. Softbank has dedicated to speculate 500 billion Japanese yen ($4.7 billion USD) and rent 5,000 A.I. engineers to make the entity extra aggressive within the world market.

“The combination is anticipated to result in a considerable growth of the person base, as LINE and Yahoo Japan catered to the so-called ‘10-20 technology’ and ‘40-50 technology,’ respectively,” reads Naver’s 2020 Annual Report.

Line demographics

With 86 million customers throughout the nation, Line stands out as the largest social app in Japan, but it surely’s common elsewhere, too. Line can also be the preferred social community in Thailand, the place 21 million stories are posted day by day, receiving 170 million day by day views.

In keeping with Naver’s 2020 Annual Report, Line counts 165 million month-to-month energetic customers (MAUs) throughout Japan and Southeast Asia. Globally, that determine rises to 182 million MAUs. Like many different social platforms, Line is blocked in Mainland China the place WeChat reigns unchallenged with 1.2 billion month-to-month energetic customers.

line app user demographics by gender, occupation and age

Supply: Line Business Guide 2021

What’s noteworthy about Line’s demographics is how evenly issues break down.

Gender distribution is split proper down the center. Utilization by age group can also be regular throughout the board, solely dropping off to 52% at 60 years and up. By way of occupation, the bulk of people that use Line (49.9%) work in an workplace.

How you can use Line for enterprise

Questioning the way to use the Line app for what you are promoting? Look no additional.

Open an Official Account

There are greater than 3 million Official Accounts run by companies on Line in Japan. An Official Account permits what you are promoting to ship as much as 500 focused messages per thirty days, and supplies you with entry to person developments and analytics information.

To create an official account:

1. Obtain the LINE Official Account app.

2. Faucet Log in with LINE app or Log in with e-mail.

3. Faucet Create new account.

4. Fill out the shape and faucet Proceed.

5. Faucet Create account.

Official Accounts might be verified upon request.

Enterprise Accounts begin out free after which change to pay-as-you-go (based mostly on the variety of messages despatched) or subscription fashions.

As of March 2021, Premium Accounts will not be accessible within the U.S., Singapore, and the EU.

When you’ve created a enterprise account, make sure to promote it. Folks have a excessive probability of partaking with a enterprise after they’ve adopted it.

popular actions taken after friending business account include reading message sent by business

Supply: Line Business Guide

Benefit from profile options

An Official Account on Line grants enterprise entry to a spread of options.

All Official Account profiles embody:

  • Profile image (640 x 640 pixels)
  • Cowl image (1080 x 878 pixels)
  • Standing (20 characters)
  • Web site hyperlink

line Starbucks card

Supply: Line

Companies may activate location settings so folks can discover shops close to them, and arrange chat instruments based on their preferences.

Plugins might be added to incorporate digital loyalty program playing cards, menus or product listings, supply or appointment choices, and extra.

Present customer support and help

As a messaging app, Line has confirmed to be a key customer service and support channel for a lot of companies on the platform. Account managers have the choice to show the chat off, arrange computerized replies, organize chats with tags and maintain monitoring of buyer historical past and preferences. Line Official Accounts may also be added to group chats.

For a much less arms on method, there are many buyer help instruments accessible, together with chatbots by Streamchat Enterprise. These bots can be utilized on Line and Fb Messenger. In addition they plug proper into the Hootsuite dashboard, so you may handle all buyer queries in a single place.

Hootsuite dashboard customer support

Supply: Hootsuite

Create promotional Stickers

Stickers are a well-liked characteristic on Line, and companies can get in on the motion by creating their very own.

Purpose to design stickers which might be good sufficient to make folks share them of their chats and “buddy” your account.

promotional stickers with minimal logos

Supply: Line Sticker Expression Guide

Line gives free and for-purchase stickers. To extend their attain, companies can go for Sponsored Stickers, which seem within the “new” and “free” classes of the Sticker Store and might be made accessible for 90-180 days.

Mission Sponsored Stickers are another choice that, because the title suggests, requires customers to finish a process to entry the sticker.

Direct Stickers are solely distributed by companies and never listed within the Sticker Store.

For extra data, entry Line’s Sticker Expression Guide and Sponsored Sticker FAQ.

Supply coupons and promotions

Official Accounts even have the choice to create coupons that may be made accessible to everybody, followers, or followers and their associates.

Coupons seem within the promotions part of your profile and might be included in timeline posts and messages all through the app.

Run Line surveys

Line permits Official Accounts to create surveys that may be shared with messages, posts, and different broadcasts inside the Line app.

You might want to conduct surveys for product suggestions, or just to study extra about your viewers on Line. As an incentive for participation, Line gives the choice to offer “thanks” coupons.

Attempt Line promoting

Line Ads provides advertisers entry to quite a lot of codecs, concentrating on instruments and advert location choices throughout Line’s household of companies.

Be strategic. With so many contact factors accessible, manufacturers can select to succeed in tailor-made audiences based mostly on location, pursuits and behaviors, and place advertisements in extremely related areas.

Sizzler, a Thai steak restaurant, used a mix of lookalike audiences and site concentrating on to extend its presence within the supply market. When somebody confirmed curiosity by visiting Sizzler’s profile or web site, they obtained focused promotions and gives.

Sizzler line advertising

Supply: Line

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